Sunshine Care Agency

Both people's care was funded through a local authority direct payment agreement. A direct payment is the amount of money that the local authority has to pay to meet the needs of people and is given to them to have control and choice over who they choose to provide their care.

There were monitoring and auditing systems in place to identify any issues with the quality of the service. Due to the size of the service, formal records were not always kept. However, people, their relatives and staff confirmed there were regular checks across the service.

People and their relatives were happy with how their care and support was being delivered and felt staff had a good understanding of their needs to help keep them safe. One person said, "This support makes a big difference to me, it is very person centred and makes me feel like an individual."

People and their family members benefitted from having regular staff who spoke their first language to help communication and to understand their cultural needs.

Staff had been introduced to people and completed observations to help them understand how people liked to be cared for and to make them feel comfortable before starting care.

People were supported by staff who told us they enjoyed working for the organisation, felt valued and spoke positively about the supportive working environment.

People and their relatives were positive about the management of the organisation and told us the management team were approachable, flexible and went above and beyond in the support they provided.

We expect health and social care providers to guarantee autistic people and people with a learning disability

the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.