DX Caring Services

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Staff had received safeguarding training and knew how to report any concerns they may have. The registered manager had a system in place to ensure that any concerns, incidents or untoward events were reported, and referred to partner agencies when required. The service had a culture of learning and staff were encouraged to reflect on their practice.

People received consistent care from a small number of staff who knew them well. Robust recruitment processes were followed to ensure the suitability of staff.

People told us that staff were kind, caring and respectful and had developed good relationships with them. Staff shared positive views on working at the service. They received training, spot checks and supervision and felt supported by management.

People's needs were assessed and regularly reviewed, with people being involved in all aspects of their care and decision making. Care plans included information needed to support people in accordance with their wishes and preferences, including the outcomes they wished to achieve from receiving a service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager encouraged feedback and provided people, relatives and staff ways in which to share their views on the service on a regular basis. People and their relatives knew how to raise concerns or make a complaint.

The registered manager had good oversight of the service. The quality assurance system in place consisted

of a variety of checks and audits across all aspects of the service. They maintained a 'compliance tracker' to monitor the performance of the service and ensure that any actions needed in response were taken promptly.

The registered manager was open, honest and positive. Their vision for the service was clear and reflected throughout their practices.