J24 Resourcing Limited

Assessment processes were in place to help ensure people received effective care and any equality characteristics assessed and met. Care staff received training and on-going supervision and support in areas relating to people's care needs. People's nutritional and hydration needs were assessed and provided for. The service worked with other agencies so that people could access the healthcare services and support they needed.

People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were well-treated and supported. People's views and decision about their care were known and respected. People's privacy and dignity was promoted, and people were supported to be as independent as possible.

People received personalised and responsive care. Their choices were respected, and they remained in control of their care decisions. Care was regularly reviewed to ensure it remained responsive. People's interests and hobbies were known about by care staff who helped people enjoy these. This helped to reduce social isolation for people. No complaints about the service had been received and there were system in place to manage any complaints should they be made. People's communication needs were assessed.

Systems were in place to assess the quality and safety of services. Staff understood about their job roles and the policies and procedures of the service. People, their relatives and care staff were engaged in the service. The service worked well in partnership with others. The service had policies in place, including for the duty of candour, to help ensure the service would be run with an open and honest approach.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk