ICare GB Limited - Derby Care Office

Date of assessment: 31 December 2024 to 14 January 2025. ICare GB Limited - Derby Care Office agency provides the regulated activity of personal care. The service provides support to adults of all ages. At the time of our assessment there were 53 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. This assessment was carried out following information of concern we had received about the safety of the service. We found people had been involved in their initial assessments and staff had identified and assessed any risks such as people’s mobility, and support with moving and handling. However, not everyone had a detailed care plan in place which were available to staff. The provider and manager were aware of this and were working to an action plan to put this right. We found not all people using the service received their visits in a timely manner as staff schedules had not always been organised in a way that met people's needs. However, people told us they were visited by regular staff who knew and understood them. People felt positive and safe with the care staff provided. The provider had not always had clear systems of good governance. There was a newly appointed manager in post who demonstrated a good understanding of the issues and priorities for the service and had made significant progress to an action plan which was in place to drive improvements. Staff felt valued and confident working at the service and had received regular training and checks of their competency.