I Care (GB) Limited - Wirral

Staff supported people to take medicines safely. Staff were trained in medicines management and knew how to ensure that people received their prescribed medicines on time.

Staff received an induction and were supported through a programme of regular supervision and training.

Feedback from people and their relatives showed there were few punctuality issues. Although staffing had been problematic due to staff absences the provider had managed to minimise the impact on the people using the service.

People received person centred care. Their assessments showed they had been involved in the process. Care plans described how people should be supported so that their privacy and dignity were upheld.

Care workers demonstrated good knowledge and skills necessary for their role. People's health needs were met. The service worked with a range of external professionals, so people received coordinated care.

People were protected from the risks associated with poor infection control because the service had processes in place to reduce the risk of infection and cross contamination.

There were governance structures and systems which were regularly reviewed. There was a complaints procedure in place, which people and their relatives were aware of. Quality assurance processes such as audits and spot checks, were used to drive improvements. The provider was in the process of changing over to an electronic form of care plans, however the existing care plans held appropriate information for staff to safely support people.