ICare (GB) Limited - Cannock

This is the first assessment for this service, we assessed all quality statements. At this assessment the rating for this key question is good. This meant people were safe and protected from avoidable harm.

People told us staff supported them safely. Relatives told us they knew how to raise complaints or concerns with the provider. People told us they could make their own choices and decisions. Where risks to people were identified, these were risk assessed accordingly. However, some risk assessments needed to be recorded in further detail in order to clearly record the steps for staff to take following any concerns.

The provider regularly carried out infection prevention control and medicine administration spot checks on staff to ensure safe practices.

This is the first assessment for this service, we assessed all quality statements. At this assessment the rating for this key question is good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

People’s health and care needs were regularly assessed and monitored. People told us they were regularly consulted and felt involved in their care and support. However, some recording systems needed improving to clearly document actions staff took following concerns. The registered manager responded to our feedback by improving the recording systems in place.

Health and social care partners told us the provider worked effectively with them to ensure people received safe care and treatment.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, mental capacity assessments needed to be recorded in more depth and where best interest decisions were made these were not always recorded clearly. The registered manager responded to our feedback by improving recording systems.

This is the first assessment for this service, we assessed all quality statements. At this assessment the rating for this key question is good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

People were supported by kind and compassionate staff, who treated them with dignity and respect. One relative told us about an exceptional example regarding an incident where the provider and staff went above and beyond to support their family member. Daily records were detailed and confirmed staff supported people in accordance with their care plans.

People told us staff supported them to maintain their independence and promoted their wellbeing. Staff told us they felt supported by the registered manager and received recognition for their work.

This is the first assessment for this service, we assessed all quality statements. At this assessment the rating for this key question is good. This meant people’s needs were met through good organisation and delivery.

People told us they were involved in their care planning and future goal settings. Care plans were person centred around the needs, wishes and choices of the people receiving support. Care was regularly reviewed with people, relatives and other professionals.

People were supported to access the community and other health services as and when required.

This is the first assessment for this service, we assessed all quality statements. At this assessment the rating for this key question is good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

People, relatives and staff told us they believed in the registered manager's ability to lead the service safely. The registered manager was responsive to all the feedback received during this assessment and put in new systems to monitor the care people received.

Staff told us they were treated fairly by the provider and could confidently approach the registered manager if they had any concerns.

The registered manager understood their duty of candour and made apologies to people when things went wrong. Records confirmed the registered manager worked with other health and social care professionals to ensure people received safe care.