Supported Futures

Staff were recruited safely and received training and development opportunities. However, there were gaps in training and some training courses had expired.

Incidents of distressed behaviour were documented. However, follow up processes and incident analysis needed improving to ensure people were given the appropriate support after an incident involving distressed behaviour.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. However, the systems in use did not always record this practice. Care plans needed improving to ensure they clearly documented how the provider was working in line with the Mental Capacity Act.

People were supported safely by dedicated and compassionate staff, who knew them well. Relatives told us they knew and trusted the staff team.

Right Care: The provider worked in partnership with people, relatives and outside agencies to provide appropriate level of care and support. However, further improvement was needed to document partnership working and record this within care and support plans.

Care plans were person centred and people were supported to take positive risks. People were encouraged to try new activities, to make their own decisions and develop daily living skills.

Safeguarding policies were regularly updated and included in a staff induction booklet. Staff told us how they protect people from potential abuse, and they were confident about reporting concerns.

Right Culture: The culture of care and support was person centred and focused on the individuality of people. However, quality processes required improvement to ensure risks were monitored and care practices were regularly audited.

There was a culture of learning when things went wrong. All improvements identified during the inspection were acted upon quickly and openly.

The manager understood their duty of candour and was transparent throughout the inspection and made improvements to the processes and systems in place. These will be reviewed in the next inspection.