Diamond Gate Care Services Limited
Home care, Greenwich
Requires improvement
Rated on
Rating from the Care Quality Commission.
Diamond Gate Care Services Limited: inspection record
Rated Requires improvement in August 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in August 2025.
The latest rating was published 14 months ago.
How it compares locally
- One of 19 Requires improvement home care services in Greenwich, out of 53 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 19 August 2025 (assessment visit 26 June 2025). Quoted under the Open Government Licence.
Diamond Gate Care Services Limited is a domiciliary care agency. It is registered to provide a supported living service which provides personal care to autistic people and people with a learning disability living in their own homes. At the time of the assessment there was 1 person receiving personal care. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
This is the first inspection for this service which was registered on 14 October 2020.
Read the full summary
Date of assessment was 15 May 2025 to 13 June 2025 and was an announced inspection. We looked at all the quality statements.
We were not able to speak to the person using the service or their relatives. The person using the service did not use words to communicate. We attempted to speak with their relatives but were unsuccessful on this occasion. We spoke to 3 staff members, the registered manager and the director of operations.
There was a registered manager in post. A registered manager is a person who has registered with the CQC to manage the service. This means that they and the provider are legally responsible for how the service operates.
We assessed all the quality statements from the safe, effective, caring, responsive and well-led key questions. The overall rating for the service is requires improvement. We found 4 breaches of legal regulations in relation to safe care and treatment, consent, fit and proper persons and good governance.
People were not receiving consistently person-centred care that met their needs. This was because risks to people had not been consistently identified and/or mitigated. Accidents and incidents were not always logged, followed up and learning was not always disseminated to staff. The service was not working within the principles of the Mental Capacity Act 2005 (MCA). Recruitment checks were not robust or consistently implemented. Quality assurance processes were not always effective and failed to identify the concerns we found at this inspection. Management oversight was not always effective.
Assessments of people’s needs were carried out before they joined the service, infection control policies and procedures were in place. People had access to different health care professionals when required. People's independence was promoted, and they were supported to work towards long-term goals and aspirations. Staff said they could speak with the registered manager at any time and felt listed to and supported.
We have asked the provider for an action plan in response to the concerns found at this assessment.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first inspection for this service. The rating for this key question is requires improvement. This meant some aspects of the service were not always safe and we were not fully assured about safety.
We found the provider to be in breach of 2 legal regulations relating to safe care and treatment, and fit and proper persons.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. The rating for this key question is requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
We identified breaches of 2 legal regulations relating to consent and safe care and treatment.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect. This is the first inspection for this service. The rating for this key question is good. This meant staff were caring and people were treated with compassion and dignity.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first inspection for this service. The rating for this key question is requires improvement. This meant people’s needs were not always met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first inspection for this service. The rating for this key question is requires improvement. This meant there was a lack of robust oversight of the safety and quality of care.
We found the provider to be in breach of 1 legal regulation relating to governance.
Questions to ask the service
- Safe was rated Requires improvement on 19 August 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 19 August 2025. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 19 August 2025. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 19 August 2025. Ask about changes in management and what has changed since the report.
Contact and registration details
| Address | 55 Lakedale Road, London, SE18 1PR |
|---|---|
| Neighbourhood | Plumstead, Greenwich |
| Phone | 020 4531 4569 |
| Website | www.diamondgatecareservices.co.uk |
| Registered manager | Glory Ogiefo |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Diamond Gate Care Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12186820 (opens Companies House) |
Nearest alternatives
- – Divine Care And Services Limited Home care, 0.1 miles awayNot yet rated
- – Haridol Care Services Limited Home care, 0.1 miles awayNot yet rated
- RI Sure Grace Ministries Care Agencies Home care, 0.2 miles awayRequires improvement
- – Comfort Carers Ltd Home care, 0.2 miles awayNot yet rated
- – Tercare Ltd Home care, 0.2 miles awayNot yet rated
Getting help from Royal Borough of Greenwich
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Greenwich
- Ask for a care needs assessment
- Phone: 020 8921 2304, Monday to Thursday 9am to 5pm, Friday 9am to 4pm. Out-of-hours emergencies: 020 8854 8888
- Contact adult social care online
- Support for carers
- Paying for care: Royal Borough of Greenwich
Checked on the council's website, November 2026.
Common questions
- Does Diamond Gate Care Services Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Diamond Gate Care Services Limited.
- When was Diamond Gate Care Services Limited last inspected?
- The Care Quality Commission's latest rating for Diamond Gate Care Services Limited was published on 19 August 2025.
- Who runs Diamond Gate Care Services Limited?
- Diamond Gate Care Services Limited is run by Diamond Gate Care Services Limited.
- What is Diamond Gate Care Services Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 19 August 2025.