Community Crisis Support Service
- Home care
- Dementia care
- Registered since 2013
- Nottinghamshire, East Midlands
This service is registered but is not currently providing care.
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2015, most recently Good in January 2020.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
Community Crisis Support Service: inspection record
Rated Good in January 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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What inspectors found
From the Care Quality Commission's inspection report published 31 January 2020. Quoted under the Open Government Licence.
People were protected from the risk of abuse by trained staff who had been appropriately recruited. Prescribed medicines were safely managed and administered to those people who required them. Care staff understood how to reduce the potential spread of infections by using appropriate techniques and protective equipment. Incidents were reviewed to identify any themes from which lessons could be learned.
Read the rest of CQC's summary
People's care needs were assessed, and support provided to meet those needs effectively. Staff received training, so they understood how people's varied needs should be met. Information, about other agencies, was also given to people so they could access other support if needed. People's ability to consent to receive support was assessed, and information could be provided to people in a range of different formats to meet their individual communication needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff who were kind, well organised, and friendly. The service was flexible and could be varied according to people's changing needs or preferences. Care was provided in ways which protected people's privacy and dignity. Care staff encouraged people to take part in care tasks so that they could retain as much independence as possible.
People received a service that was responsive to their needs and which could commence at short notice. The provider sought feedback from the people who used the service and the service received many compliments. The care staff often provided support to people who were at the final stages of their life. The support was provided with compassion and kindness. The provider also provided support to the care staff, as they recognised that end of life care can be difficult for some staff.
People received support from a service that was well managed. Care staff were supported by their managers and by each other. When incidents happened, the manager understood their responsibility to make the necessary notifications to the relevant authorities. The service worked in close partnership with other agencies to enable people to obtain the support needed to meet their care and individual needs. The provider had the necessary monitoring processes in place to ensure the service continued to provide good quality support for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Registration details
- Registered manager
- Sharran Holmes
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 31 January 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- British Red Cross SocietyBrand: British Red Cross
- Ownership type
- Organisation
- Companies House number
- RC000070 (opens Companies House)
- Charity number
- 220949
Getting help from Nottinghamshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Nottinghamshire County Council
- Ask for a care needs assessment
- Phone: 0300 500 80 80
- Contact adult social care online
- Support for carers
- Paying for care: Nottinghamshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Community Crisis Support Service provide nursing care?
- The Care Quality Commission's register does not list nursing care for Community Crisis Support Service.
- When was Community Crisis Support Service last inspected?
- The Care Quality Commission's latest rating for Community Crisis Support Service was published on 31 January 2020.
- Who runs Community Crisis Support Service?
- Community Crisis Support Service is run by British Red Cross Society.
- What is Community Crisis Support Service's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 31 January 2020.
Contact
- Phone
- 0115 852 8003
- Address
- Humanity House, Colliers Way, Nottingham, NG8 6AT Map (opens Google Maps)
Compare nearby
- – 48 Bells Lane Not yet rated, 0.2 miles away
- – Lenity Care Ltd Not yet rated, 0.3 miles away
- – FESTYGREAT HEALTHCARE No overall rating, 0.3 miles away
- – M'kadesh Healthcare Ltd Not yet rated, 0.5 miles away
- – ATT Group Limited Not yet rated, 0.7 miles away