Tigheaven Ltd
Home care, Lewisham
Inadequate
Rated on
Rating from the Care Quality Commission.
Tigheaven Ltd: inspection record
Rated Inadequate in July 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2015. Rated Good in 2015, then Requires improvement in 2018, then Good in 2019, then Inadequate in July 2025.
Its last inspection moved it down from Good to Inadequate. The latest rating was published 15 months ago.
How it compares locally
- The only Inadequate home care service in Lewisham, out of 44 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 29 July 2025 (assessment visit 17 April 2025). Quoted under the Open Government Licence.
Tigheaven Ltd is a domiciliary care agency. It provides personal care and support to people living in their own homes. At the time of the inspection fifteen people were using the service.
The service provides support for people who have mental health needs and learning or physical disabilities. Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the full summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
Assessment activity started on 29 April 2025 and ended 11 June 2025. This inspection was announced and carried out in response to concerns about record keeping. This was a comprehensive assessment, and we looked at all the quality statements. There was a registered manager in place at the time of this assessment. During the assessment, we spoke to 3 people, 6 relatives and 5 care staff. We also received feedback from 2 healthcare professionals about the service.
The last rating for the service under the previous provider was good. During this assessment, the overall rating is inadequate. The service was found to be in breach of 6 regulations in relation to safe care and treatment, need for consent, person centred care, staffing, fit and proper persons employed and good governance.
Effective systems and processes were not in place to assess, monitor and improve the quality and safety of the services being provided to people. Improvement was needed in relation to assessing risk, staff deployment and training, recruitment checks, medicines and consent to care. Complete and contemporaneous records had not always been kept about people’s care and treatment. Effective systems were not in place to respond to and manage incidents, safeguarding and complaints. Records were not always being maintained securely.
CQC have decided to take enforcement action against the service, we will publish this information on our website after any representations and/or appeals have been concluded.
This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
Assessments of people’s needs were carried before people started using the service. People were protected from the spread of infection. Staff we spoke with told us they felt supported by the registered manager. Healthcare professionals spoke positively about the service.
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Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
We found the provider to be in breach of 3 legal regulations in relation to safe care and treatment, staffing and recruitment.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement: This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
We found the provider to be in breach of 1 legal regulation in relation to need for consent.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement: This meant people did not always feel well-supported, cared for or treated with dignity and respect.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement: This meant people’s needs were not always met.
We found the provider to be in breach of 1 legal regulation in relation to person centred care.
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Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
We found the provider to be in breach of 1 legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Inadequate on 29 July 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 29 July 2025. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 29 July 2025. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 29 July 2025. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Inadequate on 29 July 2025. Ask about changes in management and what has changed since the report.
Contact and registration details
| Address | 6 Clipper Way, London, SE13 6NA |
|---|---|
| Neighbourhood | Lewisham town, Lewisham |
| Phone | 020 8852 7475 |
| Registered manager | Debbie Ikudaisi |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 4 inspection reports, latest 7 December 2019 (opens the Care Quality Commission website) Latest assessment published 29 July 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Tigheaven Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08286538 (opens Companies House) |
Nearest alternatives
- – JOJO Care Limited Home care, 0.1 miles awayNot yet rated
- – 24/7 Divine Healthcare Ltd Home care, 0.2 miles awayNo overall rating
- – Ambassador Healthcare Solution Ltd – Main Office Home care, 0.2 miles awayNot yet rated
- G Anrapheal Care Agency Limited Home care, 0.2 miles awayGood
- RI Better Support Staffing - Main Office Home care, 0.2 miles awayRequires improvement
Getting help from London Borough of Lewisham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Lewisham
- Ask for a care needs assessment
- Phone: 020 8314 7777. Out-of-hours emergencies: 020 8314 6000
- Support for carers
- Paying for care: London Borough of Lewisham
Checked on the council's website, November 2026.
Common questions
- Does Tigheaven Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Tigheaven Ltd.
- When was Tigheaven Ltd last inspected?
- The Care Quality Commission's latest rating for Tigheaven Ltd was published on 29 July 2025.
- Who runs Tigheaven Ltd?
- Tigheaven Ltd is run by Tigheaven Ltd.
- What is Tigheaven Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Inadequate, published on 29 July 2025.