North Lincolnshire Council-Home First Community Support

Staff were highly motivated and told us they felt incredibly proud of the work they do supporting people to remain in their own homes and to live independently. Staff were creative at developing support plans to help people achieve their goals.

Staff were very complimentary of the registered manager and described a culture that was inclusive and supportive.

The registered manager and provider had robust systems and processes in place to continually review and monitor people's progress through their care journey. All elements of a person's care and support was reflected within care plans and risk assessments.

Relatives of people using the service and professionals told us that the service was exceptional. They told us that the responsive and caring nature of staff and the service was excellent.

Reviews were carried out at regular intervals by supervisors to monitor people's plans of care and ensure they were happy with the service provided.

People were actively encouraged to give their views and raise concerns or complaints.

We found the provider's integrated model of care facilitated hospital discharges, helped avoid unnecessary hospital admissions and reduced the number of people requiring long term care by supporting people to regain their independence. There was a joined up approach to providing holistic care that met the needs of people. This was enabled by an integrated system of leadership to help ensure people experienced the best possible outcomes which was confirmed by people, relatives and health and social care professionals.

There was a strong emphasis on continually striving to improve the service people received. Regular checks were carried out to monitor the quality and safety of the service and ensure that people were receiving positive outcomes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.