Gracious Care
Home care, Bromley
Good
Rated on
Rating from the Care Quality Commission.
Gracious Care: inspection record
Rated Good in May 2021.
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Ratings published by the Care Quality Commission.
Rated Good in May 2021.
The latest rating was published about 5 years ago.
How it compares locally
- One of 42 Good home care services in Bromley, out of 50 with a rating.
What inspectors found
From the Care Quality Commission's inspection report published 7 May 2021. Quoted under the Open Government Licence.
Gracious Care is a domiciliary care agency. It provides care and support for people living in their own homes. Not everyone using the service receives a regulated activity. CQC only inspects the service being received by people provided with personal care; that is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. There were 21 people using the service at the time of the inspection.
People's experience of using this service People told us they felt safe. There were safeguarding adults' and children's procedures in place to guide staff. The registered manager and staff had a clear understanding of these procedures. Appropriate recruitment checks took place before staff started work and there were enough staff available to meet people's care needs. Where required people received safe support from staff to take their medicines. The provider and staff were following government guidance in relation to infection prevention and control. Staff had received training on COVID 19 and the use of personal protective equipment (PPE). The service had business continuity and COVID 19 contingency plans in place that made provisions for safe care in the event of an emergency, or outbreak of COVID 19.
Read the full summary
Assessments of people's care needs were carried out before they started using the service to ensure staff could support them safely. Staff had received training and support relevant to people's needs. Where required people received support to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
People and their relatives told us they were treated in a caring and respectful manner and they had been consulted about their care and support needs. They knew how to make a complaint if they were unhappy with the service. People had access to end of life care and support if it was required.
There were effective systems in place to regularly assess and monitor the quality of service that people received. Staff said they received good support from the registered manager. The registered manager took people and their relatives views into account through satisfaction surveys and feedback was used to improve the service. The registered manager and care staff worked with health care providers to plan and deliver an effective service.
This service was registered with us on 7 March 2019 and this is the first inspection.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Willow Walk Business Centre, 8 - 10 Willow Walk, Orpington, BR6 7AA |
|---|---|
| Neighbourhood | Bromley Common, Bromley |
| Phone | 01689 854747 |
| Registered manager | Christine McNamara |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 7 May 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Gracious Care (Holdings) Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12563929 (opens Companies House) |
Nearest alternatives
- G Chislehurst Homecare Partnership Home care, 0.7 miles awayGood
- G Caremax Ltd Home care, 0.9 miles awayGood
- G Reliable Community Care Services Ltd Home care, 0.9 miles awayGood
- – Walfinch Bromley and Sevenoaks Home care, 0.9 miles awayNot yet rated
- G Mackley Homecare Limited Home care, 1.1 miles awayGood
Getting help from London Borough of Bromley
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Bromley
- Ask for a care needs assessment
- Phone: 020 8461 7777. Email adultsocialcare@bromley.gov.uk
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Gracious Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Gracious Care.
- When was Gracious Care last inspected?
- The Care Quality Commission's latest rating for Gracious Care was published on 7 May 2021.
- Who runs Gracious Care?
- Gracious Care is run by Gracious Care (Holdings) Limited.
- What is Gracious Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 May 2021.