Sunnyside HomeCare

The registered manager valued continuous learning and development at all levels and supported staff to complete additional qualifications in health and social care. Staff had received safeguarding training and knew how to act on any concerns.

Staff had confidence in their own knowledge and skills, speaking highly of the training provided to them. Staff had been recruited safely following completion of relevant checks. Prescribed medicine was administered by trained staff whose competence was assessed regularly through spot checks and supervisions. Staff were provided appropriate personal protective equipment (PPE) which they used effectively to prevent the spread of infection.

Peoples needs and choices were comprehensively assessed and reviewed. Care planning records detailed specific guidance to ensure individualised care could be provided safely. Risks had been identified and were managed by appropriate assessments. People's nutritional needs were supported effectively, where required. People were also referred to professionals and supported to access healthcare.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives consistently told us staff were kind, patient and respectful. Staff told us they were given the time they needed to care for people safely, with respect. People and relatives were impressed with communication from the service. The registered manager had plans in place to improve communication further with technology.

The registered manager advised they have plans to improve End of Life care plans as currently there is limited information in people's records. Information about how to complain was provided to people and

formal processes were in place when required.

Staff promoted independence by taking time to talk and understand what people needed support with, which enabled people to feel in control and remain as independent as possible. Electronic care records reflected this and were detailed in order for staff to support people effectively. Management and staff were very responsive to people's requests. Formal feedback processes to gather and analyse data from staff and people were being developed, with the intent to improve care quality.

Although there were systems in place to monitor the safety and quality of the service provided, these systems and processes were still being modified and developed by the registered manager and support team. It needs to be demonstrated going forward that developments made are embedded and sustained. Nevertheless, the service had management team objectives in place and was keen to drive improvements to quality assurance processes with the aim to maintain high quality care.