Harmony Homecare Suffolk
- Home care
- Dementia care
- Registered since 2020
- Suffolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2022.
2 years
since the latest rating was published.
108 of 141
rated home care services in Suffolk are rated Good, like this one.
Harmony Homecare Suffolk: inspection record
Rated Good in September 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Care Consult ID Not yet rated, 3.6 miles away
- G 6A Clock Tower Mews Good, 3.9 miles away
- G Inspire Social Care Good, 4 miles away
- G Cambridge Care Company Good, 4.1 miles away
- – Care Circle Ltd Not yet rated, 4.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 19 September 2024 (assessment visit 27 February 2024). Quoted under the Open Government Licence.
Harmony Homecare Suffolk is a domiciliary care service providing care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive a regulated activity of personal care.
- Safe Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
At the time of the assessment, Harmony Homecare Suffolk covered geographical areas in Cambridgeshire and Suffolk and provided a service to 82 people of which 81 people received personal care.
We looked at 6 quality statements in the key questions of safe, effective, caring, responsive and well led. We carried out an announced visit to the service on 16 May 2024.
There were enough staff to meet people's needs. Robust and safe recruitment practices were in place. Staff were knowledgeable about the needs of the people they cared for.
People’s care plans and risk assessments provided relevant information to ensure people’s needs were met safely and reflected their involvement. Where we found some inconsistencies, such as duplication or details missing, we were assured by the planned improvements the provider was implementing to their records and processes.
Not all risks had been fully assessed to ensure robust systems were in place for relatives and couples working together. The provider took immediate action during the assessment to rectify the concerns we identified, to strengthen their procedures.
There had been several management changes within the service that had at times impacted on the quality of the service provided. At the time of the assessment the provider was addressing these issues through active recruitment, restructure and delegation of roles and responsibilities.
-
Safe
Good
We assessed a total of 3 quality statements from this key question. We have combined the scores for these areas with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good.
There were enough staff to support people safely and safe recruitment practices were followed. All new members of staff completed induction training, shadowed an existing member of staff and received competency assessments prior to working on their own.
Risks to people's safety were regularly reviewed and amended to meet changing needs with control measures identified to mitigate the risk.
-
Caring
Good
We assessed 1 quality statement from this key question. We have combined the scores for these areas with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good.
People were encouraged and supported to do as much for themselves as they could, so they remained as independent for as long as possible.
-
Responsive
Good
We assessed 1 quality statement from this key question. We have combined the scores for these areas with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good.
People, and where appropriate their relatives, were involved in the planning of their care and support arrangements. People’s preferences including what was important to them was known and understood by the staff.
-
Well-led
Good
We assessed 1 quality statement from this key question. We have combined the scores for these areas with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good.
There were effective governance and management systems in place to monitor and reduce risk, and to find ways to develop the service. We found some improvements were needed to care planning documentation and with risk management systems for families and or couples working together.
However, the provider was receptive to the feedback and took action to make the necessary changes. The provider had submitted all necessary notifications and information sharing as required.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 4 May 2022. Latest assessment published 19 September 2024; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Aid Homecare Limited
- Ownership type
- Organisation
- Companies House number
- 12710905 (opens Companies House)
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Harmony Homecare Suffolk provide nursing care?
- The Care Quality Commission's register does not list nursing care for Harmony Homecare Suffolk.
- When was Harmony Homecare Suffolk last inspected?
- The Care Quality Commission's latest rating for Harmony Homecare Suffolk was published on 19 September 2024.
- Who runs Harmony Homecare Suffolk?
- Harmony Homecare Suffolk is run by Aid Homecare Limited.
- What is Harmony Homecare Suffolk's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 19 September 2024.
Contact
- Phone
- 01284 663006
- Address
- Office 4c, Rosemary House, Lanwades Business Park, Kennett, Newmarket, CB8 7PN Map (opens Google Maps)
Compare nearby
- – Care Consult ID Not yet rated, 3.6 miles away
- G 6A Clock Tower Mews Good, 3.9 miles away
- G Inspire Social Care Good, 4 miles away
- G Cambridge Care Company Good, 4.1 miles away
- – Care Circle Ltd Not yet rated, 4.1 miles away