Anytime Care 2020

People's needs were assessed before they used the service so the provider knew whether they could meet people's needs. Staff were trained how to do their jobs and received an induction before starting employment. People were supported to eat and drink to maintain a balanced diet. Staff worked with other agencies to provide effective care and people were referred to other health care professionals where required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's consent was sought when care was provided.

People told us staff were caring. People's equality and diversity was respected as was their privacy and dignity. People were able to express their views and provide feedback about the care provided. People were encouraged to be independent.

Care plans recorded people's needs and preferences and people received person centred care. People's communication needs were recorded in care plans and their needs were met by the service. People were supported with activities when these were planned. People were able to complain, and the provider dealt with complaints appropriately. Staff were trained in end of life care and people's wishes in this area could be recorded if they wanted them to.

The service was person centred and people and staff thought the service was well-led. The provider was able to continuously learn and improve through quality assurance, this included gathering feedback from people. Staff were able to engage with the provider through regular meetings. The service worked in

partnership with others to benefit people using the service.