AAA Care Solutions Ltd

Relatives told us people were supported by staff who understood how to keep people safe. Care plans and risk assessments promoted safety and reflected peoples wishes.

People were protected by staff who were knowledgeable about safeguarding and understood the prevention and reporting of abuse. Practices and policies promoted safety in response to the COVID-19 pandemic. Staff received training, had appropriate personal protective equipment and underwent a regular COVID-19 testing regime to minimise the spread of infection.

People were supported by staff who were trained and competent in their roles. Staff were supported by the registered manager who had developed a programme of spot checks of staff practice where they assessed staff competence and sought feedback from people and relatives to help inform service development. A relative confirmed how they were supported to feedback on the quality of the service, "The [registered manager] listens and understands."

People were involved in their assessment process with the registered manager, care plans were written to enable people to have full control of the support they received. Staff ensured people were involved in their support. People were cared for by empathetic and compassionate staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People knew who the registered manager was and a relative spoke highly of their management skills. Staff

told us the registered manager was approachable and they would be listened to when making suggestions, comments or complaints. One staff member told us, "I can speak to them any time."