Malachi Care Services
- Home care
- Dementia care
- Registered since 2020
- Pontefract, Wakefield, Yorkshire and the Humber
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
6 of 57
rated home care services in Wakefield are rated Requires improvement, like this one.
Malachi Care Services: inspection record
Rated Requires improvement in October 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Peripatetic Service De Lacy Gardens (Good, 0.2 miles away) and Kloay's Care Ltd Head Office (Good, 0.4 miles away).
Nearest home care services:
- – Young People's Empowerment Project CIC Not yet rated, less than 0.1 miles away
- G Peripatetic Service De Lacy Gardens Good, 0.2 miles away
- G Kloay's Care Ltd Head Office Good, 0.4 miles away
- RI Croft Healthcare Ltd Requires improvement, 0.6 miles away
- G HOME CARING SERVICES Good, 0.6 miles away
About the service
From the Care Quality Commission's inspection report published 19 October 2022. Quoted under the Open Government Licence.
Malachi Care Services is a domiciliary care agency providing support for people in their own homes. Not everyone using the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene, eating and administration of medicines. Where they do we also consider any wider social care provided. The service was supporting around 40 people at the time of the inspection.
What inspectors found
Governance arrangements within the service required improvement. The provider did not have adequate systems in place to ensure care was monitored effectively and to drive improvement. The registered manager said they would implement improvements to governance but before the inspection they had failed to recognise improvements were required.
Read the rest of CQC's summary
People using the service and their relatives reported a mixed picture in relation to care. Overall they said they liked the care staff and the management team, but felt communication could be improved; some relatives told us they had implemented their own communication books to improve this.
People gave us negative feedback about food provision. They described the meals staff made as very basic and said staff have limited skills, with some not knowing how to operate kitchen equipment.
We have made a recommendation the provider reviews staff skills and knowledge around nutrition and hydration.
Risk was not always safely managed as records in relation to this were not sufficiently detailed. After the inspection the registered manager told us they were implementing improvements to this and gave examples of work they had already carried out.
We have made a recommendation the provider carries out work to review and identify risks.
Medicines and infection control procedures were appropriately followed, with staff receiving training in these areas.
People's relatives said staff were respectful and kind, although they said continuity of staffing had diminished in recent months.
Staff told us they enjoyed working for the provider and described them as supportive. They told us they received good quality training and felt it equipped them to carry out their roles effectively.
Questions to ask the service
- Safe was rated Requires improvement on 19 October 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 19 October 2022. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 19 October 2022. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 19 October 2022. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Oliver Hwindingwi
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 19 October 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Malachi Care Services Ltd
- Ownership type
- Organisation
- Companies House number
- 07608195 (opens Companies House)
Getting help from City of Wakefield Metropolitan District Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Wakefield Metropolitan District Council
- Ask for a care needs assessment
- Phone: 0345 8 503 503, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Malachi Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Malachi Care Services.
- When was Malachi Care Services last inspected?
- The Care Quality Commission's latest rating for Malachi Care Services was published on 19 October 2022.
- Who runs Malachi Care Services?
- Malachi Care Services is run by Malachi Care Services Ltd.
- What is Malachi Care Services's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 19 October 2022.
Contact
- Phone
- 07956 560875
- Address
- Churchill House, Mill Hill Road, Pontefract, WF8 4HY Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Peripatetic Service De Lacy Gardens (Good, 0.2 miles away) and Kloay's Care Ltd Head Office (Good, 0.4 miles away).
Nearest home care services:
- – Young People's Empowerment Project CIC Not yet rated, less than 0.1 miles away
- G Peripatetic Service De Lacy Gardens Good, 0.2 miles away
- G Kloay's Care Ltd Head Office Good, 0.4 miles away
- RI Croft Healthcare Ltd Requires improvement, 0.6 miles away
- G HOME CARING SERVICES Good, 0.6 miles away