HOME CARING SERVICES

Arrangements were in place to ensure that people received their prescribed medicines safely. Risk assessments were in place for people who managed their own medicines.

Recruitment procedures were in place and there were enough staff on duty to meet people's needs. Staff were satisfied about the training they received. Specialist training was proved when this was needed. Staff knew how to promote choices for people.

People were encouraged to maintain levels of independence by staff who had regard to their likes, dislikes and individualities.

Care was arranged so people's needs were met by a regular group of staff who knew them well. People saw regular staff to promote people's wellbeing and their need for routine.

Care plans contained detailed information with regard to people's support needs and were reviewed regularly. People, and where appropriate their relatives, were involved in the care planning process.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager showed effective leadership and the service was well run. Audits and checks were in place and accidents and incidents were analysed for any patterns or trends. The results were used to inform improvements to service delivery. Records evidenced good partnership working with the local authority and other professionals and agencies.