Classic Health Care Solutions

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's medicines were managed safely. Care staff received appropriate training and had their competency assessed to help ensure they were sufficiently skilled and knowledgeable to safely administer medicines. Care staff received training in infection control practices and personal protective equipment was provided for them. The management team took appropriate action following any incidents and learning was shared with the team.

Before care delivery started, assessments were completed to help make sure people's needs could be met. Management and care staff knew people well. They were able to promptly identify when people's needs changed and sought professional advice appropriately. People were supported to have maximum choice and control of their lives and care workers supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Relatives praised the kind and caring nature of care staff. People and their relatives were confident to raise any concerns with the management team. Everyone we spoke with during this inspection was satisfied with the care and support they received.

The management team was committed to providing a high standard of care to the people they supported as well as the care workers and understood their responsibilities under the Duty of Candour. People, their relatives and care workers spoke highly of the management team and told us they were always available and supportive. Governance processes were effective and helped to assess, monitor and check the quality of the service provided to people.