Helping Hands- 5 Towns
- Home care
- Dementia care
- Registered since 2017
- Pontefract, Wakefield, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
50 of 57
rated home care services in Wakefield are rated Good, like this one.
Helping Hands- 5 Towns: inspection record
Rated Good in December 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Croft Healthcare Ltd Requires improvement, 0.8 miles away
- G Classic Health Care Solutions Good, 0.8 miles away
- G Kloay's Care Ltd Head Office Good, 0.8 miles away
- RI Malachi Care Services Requires improvement, 1.1 miles away
- – Young People's Empowerment Project CIC Not yet rated, 1.1 miles away
What inspectors found
From the Care Quality Commission's inspection report published 21 December 2022. Quoted under the Open Government Licence.
People received safe care and were protected against avoidable harm, neglect and discrimination. Risks to people's safety were assessed and strategies were put in place to reduce the risks.
Read the rest of CQC's summary
People received support from staff who had undergone a robust recruitment process. They were supported by regular, consistent staff who knew them and their needs well.
Where the provider took on the responsibility, people's medicines were safely managed.
Systems were in place to control and prevent the spread of infection. The provider ensured that lessons were learned when things went wrong, so that improvements could be made to the service and the care people received.
Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide effective care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The staff and the management team were focussed on providing people with support that was based on their individual needs, goals and aspirations. As a result, people's care was tailored to meet their exact needs.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Physical Disability, Sensory Impairment, Whole Population
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 21 December 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Miss Roxanne Meeson
- Ownership type
- Individual
Getting help from City of Wakefield Metropolitan District Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Wakefield Metropolitan District Council
- Ask for a care needs assessment
- Phone: 0345 8 503 503, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands- 5 Towns provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands- 5 Towns.
- When was Helping Hands- 5 Towns last inspected?
- The Care Quality Commission's latest rating for Helping Hands- 5 Towns was published on 21 December 2022.
- Who runs Helping Hands- 5 Towns?
- Helping Hands- 5 Towns is run by Miss Roxanne Meeson.
- What is Helping Hands- 5 Towns's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 December 2022.
Contact
- Phone
- 01977 701083
- Address
- 22 Willow Bank Drive, Pontefract, WF8 2WQ Map (opens Google Maps)
Compare nearby
- RI Croft Healthcare Ltd Requires improvement, 0.8 miles away
- G Classic Health Care Solutions Good, 0.8 miles away
- G Kloay's Care Ltd Head Office Good, 0.8 miles away
- RI Malachi Care Services Requires improvement, 1.1 miles away
- – Young People's Empowerment Project CIC Not yet rated, 1.1 miles away