i care 2018 limited

People experienced very good continuity and consistency of care from allocated staff who made them feel safe. Staff had completed safeguarding training and knew how to recognise and report abuse. Staff identified and assessed risks to people, which they managed safely, in accordance with people's support plans. The registered person ensured enough suitable staff were deployed to meet people's needs. Staff completed a thorough recruitment process, which explored their suitability to support people in their own homes. People received their medicines safely from staff, assessed to be competent to do so, in accordance with recognised guidance. People and staff consistently praised the registered person for keeping them fully informed regarding government guidance relating to infection control during the pandemic. Lessons from accidents and incidents were used to drive continuous improvements in the service.

The registered person effectively operated a system of spot checks, supervision, appraisal and staff meetings, which supported staff to deliver care based on best practice. Staff emphasised the importance of eating and drinking well and reflected best practice in how they supported people to maintain a healthy balanced diet. Staff worked effectively in partnership with healthcare professionals to make sure care and treatment met people's changing needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.

People experienced caring relationships where staff treated them with kindness and compassion in their day-to-day care. People were supported to make decisions about their care and staff respected these choices. People were encouraged and supported by staff to maintain and develop their independence, and to take ownership and direct their own health care and support whenever possible.

The service was well organised and well managed. People, staff and professionals described the registered person as an inspiration and excellent role model. The registered person understood their responsibilities to inform people when things went wrong and the importance of conducting thorough investigations to identify lessons learnt to prevent reoccurrences. There were robust measures to monitor the quality and safety of the service. Quality assurance was embedded within the culture and running of the service, to drive continuous improvement. The registered person had developed effective partnerships to ensure people experienced the best possible outcomes.