Independent Lives (Disability)
- Home care
- Registered since 2013
- Worthing, West Sussex, South East
This service is registered but is not currently providing care.
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2016.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
Independent Lives (Disability): inspection record
Rated Good in May 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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About the service
From the Care Quality Commission's inspection report published 12 May 2021. Quoted under the Open Government Licence.
Independent Lives (Disability) is a domiciliary care agency which provides support and enablement for people living in the community. At the time of the inspection 91 people were receiving support with personal care needs including those living with dementia, Parkinson's disease, physical and mental health needs, learning and physical disabilities, and frailty of age.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Systems were in place to protect people from the risk of abuse and improper treatment. Staff knew how to identify potential harm and report concerns. People told us they felt safe with the care they received. Risks to people's safety had been assessed, monitored and managed. People received support from a skilled and consistent team of staff who knew them well.
Read the rest of CQC's summary
People were treated with kindness and compassion and staff were friendly and respectful. People and their relatives spoke positively about staff and the care they received. People were treated with dignity and respect by a kind, caring staff. People and relatives told us they could not praise the service highly enough. Comments included "I would be lost without them", and "truly wonderful, they brighten my day".
There was a strong sense of leadership in the service that was open and inclusive. Systems and process were in place to monitor the quality of the service being provided. The registered manager focused on achieving outcomes for people and their staff. There were high levels of satisfaction amongst people and relatives who used the service. Everyone we spoke with said they would recommend the service to others.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Registration details
- Registered manager
- Jane Knight
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Whole Population
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 12 May 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Independent Lives (Disability)
- Ownership type
- Organisation
- Companies House number
- 08654797 (opens Companies House)
Getting help from West Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Sussex County Council
- Ask for a care needs assessment
- Phone: 01243 642121, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Independent Lives (Disability) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Independent Lives (Disability).
- When was Independent Lives (Disability) last inspected?
- The Care Quality Commission's latest rating for Independent Lives (Disability) was published on 12 May 2021.
- Who runs Independent Lives (Disability)?
- Independent Lives (Disability) is run by Independent Lives (Disability).
- What is Independent Lives (Disability)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 12 May 2021.
Contact
- Phone
- 01903 227813
- Address
- Lend a Hand, 2nd Floor, Southfield House, 11 Liverpool Gardens, Worthing, BN11 1RY Map (opens Google Maps)
Compare nearby
- – Pentacare (West Sussex & Hove) Not yet rated, less than 0.1 miles away
- G Home Instead Worthing and Steyning Good, 0.1 miles away
- G Chanmil Care Ltd Good, 0.1 miles away
- – INNOVE24 LTD Not yet rated, 0.1 miles away
- G LQS Healthcare Services Ltd Good, 0.1 miles away