Community Care Advice Centre
Home care, Redbridge
Requires improvement
Rated on
Rating from the Care Quality Commission.
Community Care Advice Centre: inspection record
Rated Requires improvement in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in March 2026.
The latest rating was published 7 months ago.
How it compares locally
- One of 6 Requires improvement home care services in Redbridge, out of 63 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 24 March 2026 (assessment visit 30 January 2026). Quoted under the Open Government Licence.
Date of assessment: 30 January 2026
This was the first assessment of the service since registration.
Read the full summary
Community Care Advice Centre provides reablement care and support to people either living in their own homes or at hospital. Not everyone using Community Care Advice Centre received regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. This assessment included a site visit to the office location. At the time of the assessment, the service was supporting 38 people with personal care.
This assessment was carried out by an inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. We looked at 33 quality statements as part of this assessment. We gave the service advance notice of this assessment. This was because we wanted to make sure someone would be available to support us with the assessment. The site visit was carried out on 2 February 2026. We gathered further information remotely from the service such as policies and staff files relating to training and supervision. We also spoke to people who used the service, relatives of people that used the service and staff as part of this assessment to seek their views about the service.
We found three breaches of the regulations in relation to safe care and treatment, person centred care and good governance. We have asked the provider for an action plan in response to our concerns.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated Requires Improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated Good. This meant people’s outcomes were consistently good and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated Requires Improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Questions to ask the service
- Safe was rated Requires improvement on 24 March 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 24 March 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | Aldborough Road North, Ilford, IG2 7SR |
|---|---|
| Neighbourhood | Little Heath, Redbridge |
| Phone | 0300555120 |
| Registered manager | Thandanani Ncube |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 25 February 2021 (opens the Care Quality Commission website) Latest assessment published 24 March 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | North East London NHS Foundation Trust |
|---|---|
| Ownership type | NHS Body |
Nearest alternatives
- – Sunlight Care Redbridge Home care, 0.6 miles awayNot yet rated
- G Symbolic Care Group Limited – London Home care, 0.6 miles awayGood
- – Flovet Care Servcies Limited Home care, 0.6 miles awayNot yet rated
- – Greenview House Home care, 0.7 miles awayNot yet rated
- G Carers Trust Epping, Havering, Harlow and Redbridge (TuVida) Home care, 0.8 miles awayGood
Getting help from London Borough of Redbridge
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Redbridge
- Ask for a care needs assessment
- Phone: 0208 708 7333
- Support for carers
- Paying for care: London Borough of Redbridge
Checked on the council's website, November 2026.
Common questions
- Does Community Care Advice Centre provide nursing care?
- The Care Quality Commission's register does not list nursing care for Community Care Advice Centre.
- When was Community Care Advice Centre last inspected?
- The Care Quality Commission's latest rating for Community Care Advice Centre was published on 24 March 2026.
- Who runs Community Care Advice Centre?
- Community Care Advice Centre is run by North East London NHS Foundation Trust.
- What is Community Care Advice Centre's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 24 March 2026.