Henley House
- Care home
- 66 beds
- No nursing
- Dementia care
- Registered since 2020
- Westerfield, Suffolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
109 of 156
rated care homes in Suffolk are rated Good, like this one.
Henley House: inspection record
Rated Good in April 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Thurleston Residential Home Requires improvement, 0.6 miles away
- – Chesterfield House Not yet rated, 1 mile away
- G Fairways Good, 1 mile away
- – The White House No overall rating, 1.2 miles away
- G Sherrington House Good, 1.2 miles away
About the service
From the Care Quality Commission's inspection report published 20 April 2022. Quoted under the Open Government Licence.
Henley House is a purpose -built care home, providing accommodation and personal care to up to 66 older people, some living with dementia. Although the service is arranged over three floors at the time of the inspection the ground floor was unoccupied and there were 42 people using the service.
What inspectors found
There was mixed feedback about the staffing levels in the home including the organisation and deployment of staff during the shift and meeting people's needs. We have made a recommendation about staffing arrangements in the service.
Read the rest of CQC's summary
Risks to individuals were appropriately assessed and managed and safe management of medicines were in place.
Staff had received safeguarding training and knew how to protect people from potential harm. Safeguarding policies and processes were in place.
People were supported by staff who had been recruited safely and were supported in their role with relevant training and opportunities for professional development.
We were assured by the Infection prevention and control systems in the home. These were in line with recommended best practice and current legislation to minimise the risk of spread of infection within the home.
People's care plans were detailed, person-centred and accurate. They promoted choice and guided staff on how to support people safely and encourage their independence.
Staff understood the importance of gaining consent from people. People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider worked in partnership with people, relatives and other professionals to achieve good outcomes for people.
A range of audits and monitoring tools were in place to assess the quality and safety of the environment and care provided. People's views were sought through regular meetings and surveys
Questions to ask when you visit
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Suzanne York
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 20 April 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Greensleeves Homes TrustBrand: Greensleeves
- Ownership type
- Organisation
- Companies House number
- 03260168 (opens Companies House)
- Charity number
- 1060478
Greensleeves Homes Trust runs 26 services in England, 9 of them in the East of England. 18 are rated Good or Outstanding and 8 are rated Requires improvement or Inadequate.
Other services run by Greensleeves Homes Trust
- O Broadlands Outstanding. Care home, Suffolk
- O Harleston House Outstanding. Care home, Suffolk
- G Borovere Good. Care home, Hampshire, South East
- G Broadacres Care Home Good. Care home, Norfolk
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Henley House provide nursing care?
- No. The Care Quality Commission lists Henley House as a care home without nursing.
- How many beds does Henley House have?
- The Care Quality Commission's register lists 66 beds at Henley House.
- When was Henley House last inspected?
- The Care Quality Commission's latest rating for Henley House was published on 20 April 2022.
- Who runs Henley House?
- Henley House is run by Greensleeves Homes Trust. It runs 26 services in England, 9 of them in the East of England.
- What is Henley House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 20 April 2022.
Contact
- Address
- 333 Henley Road, Ipswich, IP1 6TB Map (opens Google Maps)
Compare nearby
- RI Thurleston Residential Home Requires improvement, 0.6 miles away
- – Chesterfield House Not yet rated, 1 mile away
- G Fairways Good, 1 mile away
- – The White House No overall rating, 1.2 miles away
- G Sherrington House Good, 1.2 miles away