Tresillian Residential Home

Right Support: People were supported to be independent and have control over their own lives. People made choices and took part in meaningful activities which were part of their planned care and support. Staff were supporting them to identify aspirations and goals.

People had a choice about their living environment and were able to personalise their rooms.

People played an active role in maintaining their own health and wellbeing. Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People received kind care from staff who protected and respected their privacy and dignity and understood their individual needs.

People enjoyed undertaking activities and pursued interests that were tailored to them. They were given the opportunity by staff to actively engage and try new activities. People were able to communicate with staff and understand information given to them as staff understood their individual communication needs.

The service had enough appropriately skilled staff to meet people's needs and keep them safe.

Right Culture: People received good quality care, support and treatment from trained staff. External professionals were

engaged to enhance the quality of the service where possible.

People and those important to them, were actively involved in planning their care. Staff placed people's wishes, needs and rights at the heart of everything they did. People's quality of life was enhanced by the culture of improvement and inclusivity within the service.