Hendra Court

Staff worked within the principles of the MCA and care plans guided staff to help build independence wherever possible.

People received their medicines in a safe and caring way.

The service was in a COVID-19 outbreak at the time of this inspection and staffing levels had been put under pressure at this time. However, the registered manager and clinical lead had managed to cover most shifts using agency staff.

There were enough staff to meet people's needs and ensure their safety. The service had some vacant posts at this time. Recruitment of new staff was in progress. Processes in place helped ensure safe recruitment.

Risks were identified, assessed and monitored.

The provider had effective safeguarding systems in place and staff knew what actions to take to help ensure people were protected from harm or abuse.

We looked at infection prevention and control and found we were mostly assured that the provider was protecting people, staff and visitors from the risk of infection. The storage of aprons was identified as inappropriate and was addressed during the inspection.

The registered manager and the clinical lead had effective oversight of the service and were very knowledgeable about the needs of people they supported. They were passionate and motivated to provide the best level of care possible.

Staff and most relatives told us they thought the service was well run and that both management and staff were approachable. One relative told us they felt that communication could be improved.

Feedback on the food was mixed. One relative told us that meals were not always hot when delivered. Another relative told us, "The food always looks good and (Persons' name) has a good appetite so likes a good plateful. They have put on weight since they moved there."

Relatives told us, "(Persons' name) used to be florist. The activity coordinator often sends me cards and photographs when (Persons' name) has taken part is flower arranging. It is lovely" and "There is always some activity or board game going on, it was one of the things that helped us decide on Hendra Court. People are not just left to sleep in chairs all day."

The registered manager understood their responsibilities under the duty of candour. Relatives were kept informed of any changes in people's needs or incidents that occurred.

People had been asked for their views and experiences of the service provided. Response had been mainly positive. Where concerns were raised, the provider and registered manager took steps to help resolve the matter.

The registered manager and clinical lead worked together to keep up to dates with developments in practice. All the staff team worked closely with local health and social care professionals.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

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