Trecarrel Care Home

Trecarrel is part of the Cornwallis Care Services Ltd group of care homes based in Cornwall.

People received their medicines as prescribed. Regular checks and audits of the medicines management system were effective.

The recruitment processes were thorough. New staff confirmed they received support and induction before working alone. There were sufficient staff to meet people's needs. Most staff were happy and many had worked at Trecarrel Care Home for several years.

The service was clean and decorated to a good standard. There were no malodours.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff worked within the principles of the MCA and sought people's consent before providing personal care and assistance. Care plans guided staff to help build independence wherever possible.

Identified risks were assessed and monitored. Care plans contained guidance and direction for staff on how to meet people's needs.

People's views and experiences of the food provided at Trecarrel had been sought. A recent survey received mixed responses. Food looked appetising and there were staff available to support people where needed. However, some staff did not always support some people appropriately with their meal. We have made a recommendation about this in the effective section of this report.

The manager, deputy manager and the provider had effective oversight of the service. There was a robust audit programme in place to help identify any areas of the service that may require improvement.

People, staff and relatives were being asked for their views and experiences by the manager. Staff meetings were held to share information and seek their views. The manager was supporting some staff with an issue of disharmony in the team.

The manager understood their responsibilities under the duty of candour. Relatives were kept informed of any changes in people's needs or incidents that occurred.

The management team and staff worked closely with local health and social care professionals to meet people's needs.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk