WhiteHorse Care - Brownhills

Whitehorse is a residential detached bungalow with some adaptions. At the time of our inspection there was 6 people using the service.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: Whitehorse is a small, ordinary home forming part of a local community. The property does not appear to be a care home and mirrors the other properties on the road.

People's needs were assessed, risks were identified, and steps taken to keep them safe. People were safeguarded from abuse and staff were knowledgeable about how to support people safely. People's medicines were safely managed. People's care records had been improved, further improvements were needed so they captured how people were supported to try new things.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People were supported by caring and kind staff. Staff had received appropriate training, knew people well and supported people in line with their preferences. Staff worked in partnership with other agencies to promote people's health and wellbeing.

Right Culture: Improvements had been made at the service. The registered manager promoted a positive culture and led by example. There was a relaxed, friendly welcoming atmosphere. People were treated with dignity and respect. Improvements had been made to the environment and further work was planned so the environment remained safe for people.

Most relatives told us there had been improvements at the service, and they had confidence in the leadership of the service.