Lakeview Lodge Care Home

Lakeview Lodge Care Home was purpose built. Communal areas assisted toilets and bathing facilities, and bedrooms with en-suite facilities were sited over three floors. There is an accessible garden.

People's health and wellbeing needs were assessed and their health and welfare monitored by staff. Staff liaised effectively with health care professionals to achieve good outcomes for people. People were encouraged to maintain their independence with some people organising their own health care appointments. Staff had the knowledge and experience to meet people's needs. People's dietary needs were met assisted by staff's commitment to create a positive dining experience for people and by ensuring there was access to food and drink at all times.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and family members were complimentary about the quality of care provided. They spoke of the kind, caring and compassionate approach of staff, and the support provided by staff to maintain independence and make decisions on their day to day lives and care.

People's needs were recorded in personalised care plans considering all aspects of their care. Opportunities were available for people to engage in a range of activities supported by the facilities offered, which included a hairdressing and beauty salon, spa, café area and cinema room. People took part in activities and events organised externally of the service, which included day trips.

People consistently spoke well of the quality of care they received and of the commitment of staff in providing high quality care. People's views and that of family members were central to the continuous

development of the service and were regularly sought, supported by effective communication. Well embedded and effective governance enabled the provider to continually develop the service through proactive monitoring.

The provider recognised the commitment and importance of staff in achieving good quality outcomes for people. The provider acknowledged the commitment and hard work of staff through nominations for external and internal awards to recognise their individual achievements. The provider was committed to the development of staff and provided opportunities for staff to gain further qualifications to support career progression.