Waterhall Care Home

We found the following examples of good practice. • Staff had received training and refresher on infection prevention and control and how to use personal protective equipment (PPE). • Posters and guidance were on display about good hand hygiene. These measures helped keep people, staff and visitors stay safe. • There were ample supplies of personal protective equipment (PPE) including disposable facemasks, visors, gloves, aprons and disinfectant wipes. Hand sanitiser points were readily available throughout the home. • PPE stations were placed outside each person's bedroom. They contained ample supplies of PPE for staff to put on before entering the rooms to support people with personal care. Used PPE was disposed of immediately in clinical waste bins to reduce the risk of cross infection. • Enhanced cleaning and disinfection took place throughout the home to further reduce the risks of the spread of infection. This included frequent cleaning of high touch areas such as, light switches, call bells, keyboards, door handles and handrails. Cleaning checklists were used to record and monitor that cleaning tasks had been completed. • A regular programme of testing for COVID-19 was in place for people using the service and staff. This meant swift action could be taken if any positive results were received. • Infection prevention and control (IPC) audits took place, and the registered manager had good oversight of all aspects of infection control systems within the service. • The laundry area was well organised and clean. Soiled linen was kept separate and cleaning schedules were closely followed and recorded. Systems were in place to ensure laundry from different areas of the service were laundered separately. • Policies, procedures and risk assessments related to COVID-19 were up to date, which supported staff to keep themselves and others safe. • The registered manager and the staff team routinely reviewed the impact of COVID-19 and the actions taken to reduce the risks of any outbreaks. Meetings took place with staff and other healthcare professionals to reflect upon and learn from outbreaks. Heightened infection control measures were implemented to contain and manage outbreaks.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Waterhall Care Home on our website at www.cqc.org.uk.

The five questions we ask about services and what we found