Litslade Farm

The service was a five-bedroom bungalow. It was registered for the support of up to five people. This is in line with current best practice guidance. The building design fitted into the residential area and the other large domestic homes of a similar size. There were deliberately no identifying signs, intercom, cameras, outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people. At the time of the inspection five people were living in the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People's experience of using this service: • People's relatives spoke positively about the service and the staff. Comments included "I am extremely happy with the care given to [named person]. They personalise everything. They show a great deal of caring." "Both I and [named person] are listened to. Things have really improved there since the new manager started. [Registered manager] has taken so much on board I cannot praise her enough. The staff are fab, they are really good." "The service is wonderful. [Named person] has always been well looked after, they are always happy and content." • People's needs were assessed prior to care commencing. • Staff were trained to meet people's individual needs. Staff were committed and focused on providing good quality care. • The registered manager understood the requirements of their role and played a pivotal part in establishing a high-quality service. People's mental and physical health was maintained. Their wishes and desires were explored with them to assist them to achieve their goals. • People lived and participated in village life. • People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this. • The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways: promotion of choice and control, independence, inclusion] e.g. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.