Caton House Residential and Nursing Home

Caton House Residential and Nursing Home is split across two floors. People have access to their own personalised bedrooms and en-suite toilets and share communal areas such as lounges, dining areas, bathrooms and a garden.

The service had a dedicated activities team made up of volunteers to provide opportunities for engagement and interaction and reduce isolation. However, comments we received from people and observations made during the inspection indicated some people's social needs were not being met.

Staff competency to perform their job roles was monitored effectively. People's medicines were safely managed, although one person's care records did not have specific details on how staff were to administer their medicines via a Percutaneous Endoscopic Gastrostomy (PEG) feeding tube. This was addressed immediately during the inspection.

Staff were recruited in line with current legislation. Safeguarding incidents and accidents were reported to the correct authorities and actions taken were effective.

Care plans and risk assessments identified individual risks, for people and how they were to be managed. For example, risks of falls, skin pressure damage and poor nutrition and hydration. Staff supported people in line with the guidance in their care plans and risk assessments.

Infection control systems were in place to reduce the risk of transmissible infections.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives were asked for feedback about the service and staff worked with other professionals to help people achieve good outcomes.

The registered manager completed audits on all aspects of the service that were overseen by senior

management.

The registered manager and provider were passionate about the service and supporting people in the best way they could. We discussed our findings with the registered manager who said they would immediately review people's care plans, staffing levels and staff deployment throughout the home. With the aim to ensure people's personal preferences, social and emotional needs were met.