Visitation of Our Lady Residential Care Home

• People living at the home were supported to have visitors and appropriate checks were carried out to comply with current guidance. • We saw the home was clean and a cleaning rota was in place for the Sisters. There were PPE stations around the home and outside the bedrooms with clinical waste bins in the bathrooms. There were posters displayed with guidance on the correct use of PPE. Windows in communal areas were opened regularly to encourage good ventilation. • The registered manager had a clear process for COVID-19 testing of both people living at the home and the Sisters. • There was a process in place to manage any outbreaks which included people being cared for in their bedroom if they tested positive and guidance on using enhanced PPE. • Support was provided for people to keep in contact with their family and friends. • Risk assessments had been carried out to identify any possible issues and how to mitigate possible risks. • Everyone working at the home had completed infection control training which included COVID-19.

The five questions we ask about services and what we found