Beresford Lodge Residential Care Home

Medicines were stored safely, and staff were competent in their use. The provider was taking steps to prevent and control the spread of infection with the appropriate use of PPE and levels of cleanliness.

People were being supported to eat and drink in line with their preference and dietary needs. The provider had tools in place such as fluid monitoring to help staff to do this and worked alongside other healthcare professionals to achieve positive outcomes for people, when they had concerns.

People were treated with dignity and respect. The staff showed respect towards people's individual choices and lifestyles.

The care provided was personalised. People and their relatives were involved in decision making and reviews of people's care were carried out. There was an activities programme in place which helped ensure people's emotional and social needs were met. People and their families were also aware of how to complain if things went wrong.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager was aware of their responsibility to monitor the quality of the service.