Puddingstone Grange

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by enough staff on each unit to ensure their needs were safely met. The service completed appropriate recruitment checks before new staff began working at the home. Medicines were managed safely, and people were receiving their medicines as prescribed by healthcare professionals. The home was clean, staff followed appropriate infection control practices to minimise the spread of infections. The service followed current COVID guidance. Lessons were learnt from accidents and incidents to prevent repeat occurrences.

The service was well-led by a management team who had good oversight of the service. Managers were visible in the home and people told us they came around daily to greet them and ask about their welfare. There were system in place to assess and monitor the quality and safety of the service and to drive improvements. People, their relatives', professionals and staff's views were sought to improve on the quality of the service provided. The service worked in partnership with key organisations including health and social care professionals to deliver care and support that met individual needs. Staff knew of their roles and responsibilities, they told us they felt the culture of the service was moving in the right direction.