Cherrytree Residential Home

The service had a friendly, happy atmosphere. Staff and managers worked closely together to ensure people were safe and well-cared for. Staff were attentive and met people's needs promptly. The service's two activity co-ordinators provided a range of group and one-to-one activities based on what people wanted to do. Staff were safely recruited and trained.

All areas of the premises were clean and well-maintained. Some areas had been refurbished and re- decorated. People and relatives said they were pleased with how the premises looked. New cushion flooring had been fitted in most areas.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff acted promptly if people needed medical support and worked with local GPs and district nurses to ensure people's healthcare needs were met. Accidents and incidents were reported and recorded, and action taken to reduce further risk. Medicines were managed safely, and people had their medicines when they needed them.

The provider and managers had improved the service's governance systems meaning they had a good overview of all aspects of the service. They listened to the views of people, visitors and staff and made improvements where necessary.