Tavey House

The staff were caring and looked after people with kindness and respect. They encouraged people to be independent, where possible, and to enjoy individual and group activities. A relative said, "The staff are fantastic. [Person] has taken to every single one of them and they're like family."

Health care professionals said staff worked well with them and were 'proactive' in referring people to health care services when needed. They made positive comments about how well the staff knew the people they supported, and the quality of record keeping and information sharing.

The service's new management team ensured people received good quality care and support. They carried out regular audits to check the service was running well, record-keeping was in good order, and people were safe.

People, relatives and staff were encouraged to share their views on the service. They said managers listened to them and made changes where necessary. People and relatives said all managers and staff were approachable and helpful and wanted the best for the people living at Tavey House.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.