Enderby Grange

A majority of family members told us the management team listened and acted upon any issues they raised. People spoke of their confidence to raise concerns, and of the positive relationships they had with the management team and care staff. Staff told us they worked effectively as a team and that the management team supported them.

People and most family members were complimentary about the care.

The provider had systems in place to monitor and improve the quality of the service provided. The provider sought the views of relatives, and working with other stakeholders, including social and health services.

Potential risks to people were assessed and kept under review. Measures were put in place to reduce potential risks and included learning from incidents, for example; increased monitoring and observations of people by staff who had been identified as being at high risk of falling.

People were supported by sufficient staff who had undergone a robust recruitment process and had undertaken training in topics to promote their safety. Medicine systems and practices were managed safely. People lived in an environment which was well maintained and clean, with safe infection and prevention measures.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People spoke of their independence being promoted.