Polesworth Group 32 Station Road

Risks had been identified and were well managed by staff who knew people well. Risk management plans gave staff information they needed to reduce risks of harm or injury to people.

Staff were trained and offered opportunities to develop their skills and knowledge. Staff used equipment, such as hoists to transfer people, in a safe way.

People had their prescribed medicines available to them and were supported with these by trained staff. Records showed people received their medicines when needed.

People had choices about drinks and what they ate for their meals and their nutritional needs were met. Staff understood the importance of promoting people's independence whenever possible.

The home was well-maintained and good level of cleanliness reduced risks of cross infection.

The provider was taking into consideration the principles and values that underpin Registering the Right Support and other best practice guidance for the accommodation of people with learning disabilities. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service received planned and co-ordinated person-centred support that was appropriate and inclusive for them.

Staff understood the importance of giving people choices. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's needs were assessed, and information was used to form personalised plans of care.

There were enough staff on shift to meet people's needs. Staff were recruited in a safe way.

Staff ensured people were happy with the care and support they received. The provider displayed their complaints policy.

There were processes to audit the quality and safety of the service and where these identified the need for improvements, these were quickly acted on.