Polesworth Group Laurel End

Right Support People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's freedom was not unnecessarily restricted, and people were not physically restrained.

People's support was provided in a residential care home. Checks were undertaken by the management team to ensure the home was safe, clean, equipped and maintained. Any maintenance issues were escalated to the maintenance staff member.

Staff worked with people, their relatives and health and social care professionals to maintain people's overall health and wellbeing. Staff supported people to take their medicines safely and as prescribed.

Right Care People were supported by staff who knew them well and were kind toward them. People's safety and care needs were identified, their care was planned, and their needs were met. Staff understood how to protect people from abuse and were confident the registered manager would take action to protect people, should this be required. Robust recruitment checks made sure staff were of suitable character to support people.

Right Culture There was a positive and person-centered culture at the service. People and relatives had opportunities to share feedback on the service. Staff were involved in sharing feedback through meetings and feedback forms. Staff felt valued in their roles.

The positive culture meant people received care that was tailored to their needs. The registered manager and chief executive officer operations undertook safety and quality checks on people's care and used their findings to improve the quality of the service and to take learning from any incidents that occurred.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk