Beechwood House Care Home

People were supported by staff that were caring and treated them with dignity and respect. Staff understood the needs of the people they supported well and knew them as a person. All the feedback we received from people and their relatives was positive.

People were supported by staff who had the skills and knowledge to meet their needs. Staff felt supported by the registered manager. Staff understood their role and received appropriate training that supported them in their roles.

Staff worked together with a range of healthcare professionals to achieve positive outcomes for people. Staff supported people to maintain important relationships and continue personal hobbies and interests. Since 2016 onwards all organisations that provide publicly funded adult social care are legally required to follow the Accessible Information Standard [AIS]. The standard was introduced to make sure people are given information in a way they can understand. The registered manager was aware of the AIS and ensured information was shared in an accessible way.

People's concerns and complaints were listened and responded to. Accidents and incidents were reviewed. People and their relatives commented positively about the registered manager and the quality of care their family member received.

Quality monitoring systems were in place but not effective, the provider had not identified some minor shortfalls through their governance system. Specifically, with regards to medicine management. We recommend the provider consider current guidance on managing people's medicines and take action to update their practice.

The registered manager had ensured all relevant legal requirements, including registration and safety obligations, and the submission of notifications, had been complied with. The registered manager felt staff had a clear understanding of their roles and responsibilities. This was evident to us throughout the inspection.

Although most people had capacity some did not, and staff were not always working with these people within the principles of the MCA, and DoLS. We recommend the provider consider current guidance in Mental Capacity and DoLs in care homes and take action to update their practice.