Foxley Lodge Residential Care Home

People's care and support needs were assessed prior to them using the service. Their care plans set out for staff how these needs should be met. Staff understood people's needs and how they should be supported with these. They received relevant training to help them to do this. Staff were supported by the home manager to continuously improve their working practices to help people achieve positive outcomes.

Staff were calm, kind and respectful of people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported to stay healthy and well. Staff helped people eat and drink enough to meet their needs, to take their prescribed medicines and to manage their healthcare conditions. Staff obtained prompt support for people when they became unwell.

The provider had recently acted to make management changes at service and provider level to ensure the safety and wellbeing of people using the service. People, staff, relatives and the relevant agencies had been notified of these changes.

People and staff's feedback indicated despite the changes the service had continued to operate as normal and managed well by the home manager. People were satisfied with the quality of care and support they received.

The home manager reviewed accidents, incidents and complaints to identify how the service could improve. People were encouraged to have their say about how the service could improve. The home manager used

their feedback along with regular audits and checks, to monitor, review and improve the quality and safety of the support provided.

The service worked with other agencies and healthcare professionals. The provider acted on their recommendations to improve the quality and safety of the service for people.