Serenity UK Limited

Serenity UK Care Ltd is a residential care home providing accommodation and personal care for up to 6 people. The service provides support to women with mental health needs. At the time of our inspection there were 5 people using the service

People's risks were assessed and reduced. Staff followed appropriate food safety practices and the environment of the care home was safe. There were enough staff available at all times and the provider carried out the appropriate checks to ensure staff were suitable to provide care and support. People's medicines were administered by trained staff and audited by the registered manager. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People decided how they received their care and were supported to achieve good outcomes. The registered manager audited the quality of the service people received and used feedback from people, relatives and staff to improve the service. The provider worked with others to ensure people's changing needs were met.