Hawkinge House Proactive Assessment Unit

Medicines were managed safely, and lessons were learned when things went wrong. The service had good infection control measures in place. There were enough staff deployed to safely meet peoples' needs. Staff had received appropriate training.

People received care in a respectful manner which promoted their dignity and encouraged independence. Privacy was maintained and people told us staff asked for their consent before supporting with personal care or other tasks.

People enjoyed the food and their dietary needs and preferences were met, for example vegetarian or vegan. People told us they had choices, but if they wanted something different, they only had to ask. One person told us the best thing about the service was the food.

Robust quality assurance processes were in place to monitor the service and regular audits were undertaken in a number of areas for example, infection control and medicines. People and staff told us the registered manager was supportive and approachable with an open door policy and the service was well organised.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.