Dean Wood Manor

Staff received sufficient training, support and supervision to carry out their roles effectively. People and relatives spoke positively about staff's competence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's healthcare needs were being met. Referrals had been made in a timely manner to professionals when any issues had been noted or concerns raised. Equipment was in place to support people to stay well. People were happy with the food provided, with choices available at each mealtime, along with snacks in between.

People were treated with dignity and respect by staff who were described as kind, caring and friendly. Relatives explained how they had observed staff showing patience and empathy when supporting people.

Care records explained people's needs and how they wanted to be supported. People and relatives were involved in the care planning process and any subsequent reviews, to ensure care continued to be appropriate. Peoples' social and recreational needs were met through an activities programme, facilitated by an activity co-ordinator and staff members. The complaints process was displayed around the home and people and relatives we spoke with, felt comfortable raising concerns, although the majority had not needed to.

The home used a range of systems and processes to monitor the quality and effectiveness of the service provided. Actions had been identified and added to the home's improvement plan, which was regularly reviewed. People and relatives told us the home was well run and spoke positively about the registered manager. Everyone we spoke with said they would recommend the home to others.