Hulton Care Home

Quality assurance systems were not always robust and various records required reviewing. Staff meetings were taking place, meetings for people that use the service were less frequent and relative's meetings had not taken place. We were told relatives were kept up to date via telephone or during visits. Feedback from staff and people about the management was positive, however, feedback from relatives was mixed. Staff worked in partnership with various professionals to ensure people received necessary support. The registered manager spoke about being open and honest when things go wrong and reported necessary incidents appropriately.

People records were not always person centred and several peoples care plans contained duplicate/incorrect details. We made a recommendation about this. Although a complaints log was in place, we were not assured that this was accurate. We made a recommendation that the provider ensures complaints are logged and actioned appropriately. People were able to take part in activities and the home had an activities coordinator. End of life training was available for staff to complete and the home had an end of life policy in place. The registered manager was aware of how to meet people's communication needs.

People's dietary requirements and wishes were being followed and people received appropriate support with their healthcare needs. Staff received an induction once recruited and were supported through supervisions. A variety of training courses were available for staff to complete. The home had appropriate signage in place and some necessary adaptations had been made to the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Though paperwork relating to people's capacity needed to be improved. We have made a recommendation regarding the providers MCA and DoLS processes.

People's equality, diversity and dignity needs were being respected and people were encouraged to be as independent as possible. However, people's records were not always safely stored and the general data protection regulation (GDPR) policy was out of date. We have made a recommendation regarding this. People were able to express their views and could access advocacy services when needed.