Charlotte Straker House

We found the following examples of good practice.

● Systems were in place to help prevent people, staff and visitors from catching and spreading infection. A portable handwashing sink had been put in the summerhouse which was located in the grounds. Everyone had to wash their hands in the sink before going into the home.

● There was sufficient personal protective equipment (PPE) such as aprons, gloves and masks. Staff were wearing this appropriately when we visited. Staff had undertaken training in putting on and taking off PPE and other Covid-19 related training.

● There had been no known cases of Covid-19 at the home. An isolation unit with specific zones and procedural guidance was in place for anyone becoming unwell, returning from hospital or being admitted from their own home. People and staff were monitored closely for any signs or symptoms of Covid-19. Staff were tested weekly and people every 28 days. People were supported with social distancing.

● Infection control audits and checks were carried out. The registered manager spoke positively about the hard work and dedication staff had shown, which had helped to minimise the impact of the pandemic on people's health and wellbeing.

Further information is in the detailed findings below.

The five questions we ask about services and what we found