Rose Cottage

Quality assurance systems had been improved and these were now effective in identifying and addressing shortfalls. The manager and provider were working in a joined-up way, promoting consistency in practice and expectations, and driving the quality of care through effective leadership.

Medicines were managed safely, and people were in receipt of safe care and treatment. The provider had identified, assessed, and mitigated risks to people. People's care records were up to date and reflective of their needs. The home was clean and well maintained.

Safeguarding processes were followed, and accident and incident analysis were effective. There was enough staff to meet people's needs safely. Recruitment processes had been improved and were safe and robust. Staff had received all the necessary training to do their jobs safely and effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People received a choice of meals, snacks and drinks and the dining experience was relaxed and inclusive. Activities were taking place which were suitable to people's abilities and interests.