Roxburgh Lodge

Right Culture: The culture of the service supported people and staff in an inclusive way; enabling people to live their day- to-day lives as they chose to. The provider had quality assurance systems to regularly assess and monitor the service, however, these had not always identified the concerns we found. Feedback was requested from people, relatives or health care professionals. Staff ensured the quality and safety of the service had been assessed to ensure people were safe. Safe recruitment practices were followed. Staff knew and understood people well.

Right Support: Staff enabled people to identify plan and achieve daily and longer term goals. Staff focussed on maintaining and developing people's independence and promoted what they could do. People were encouraged to learn and develop new skills. Staff enabled people to access health, well being and social activities that met their individual needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Staff had completed the necessary training to meet peoples' needs and knew how to protect them from abuse and avoidable harm. Medicines were managed safely. Staff knew how to protect people's privacy and dignity. There were good examples how people's human rights were being protected through person centred care plans. People could communicate with staff as staff understood their individual communication. People were empowered to take part in activities of their choice. People were supported to keep in touch with relatives and other people important to them.