Allerton Park Care Centre

The service had robust and safe recruitment practises when recruiting staff, and there were enough staff to support people safely. Care plans and associated risks were centred around the individual and their specific health, safety and welfare. Robust safe systems were in place for the management and administration of medicines. The service was working within the principles of the Mental Capacity Act. An ongoing refurbishment plan for the service and regular auditing of the quality and safety of the environment was in place. Staff were trained and aware of how to protect people from abuse and harm. They knew how to report any concerns. However, we found low percentages of staff had completed dementia training at just over 70% and this was fed back to the provider.

People received care and support from staff who were kind and compassionate. People and their families felt involved in their care.

The provider had systems in place to listen and respond to people and their relatives. Staff understood the principle of person centred care and peoples care plans reflected people’s needs and preferences.

The provider’s governance arrangements were effective. The registered manager had been in post for one year. We found the service had made improvements. This was reflected in feedback we received, and our observations.